Taplands Code of Conduct

The following Code of Conduct lays out Taplands’ principles, standards and the moral and ethical expectations that our staff members, customers and third parties are held to.  

Taplands Values

Taplands values a lot of things but the most important are:

  • Diversity and Inclusion

  • Teamwork and Community

  • Integrity

Diversity and Inclusion

We are committed to building an inclusive, varied workplace welcoming to people of all backgrounds.

Teamwork and Community

We value the contribution of every team member and expect everyone to treat each other with dignity and respect and foster a positive and cooperative workplace in which everyone can learn and grow. Staff and management work together as a team to maintain a cohesive standard of excellence in the operation of Taplands. 

We are committed to maintaining a safe working environment for our staff, customers and third-parties and they must comply with all statutory, and regulatory requirements.  

We are committed to our customers and providing them with efficient service and high quality products that always meet or exceed their needs.

Integrity

We define integrity as doing the right thing when nobody's watching and expect everyone to act like this on a daily basis.

Respecting Others

All team member interactions and interactions with third-parties and customers must align with Taplands values.  Inappropriate behavior will not be tolerated.  Inappropriate behavior includes:

  • Violence - any kind

  • Harassment - offensive, belittling, and threatening behavior that is unsolicited

  • Bullying - repeated abusive and offensive behavior

  • Yelling at colleagues or customers

  • Making offensive comments or jokes

This applies to customers and third parties too.  Inappropriate behavior from customers and third parties will never be tolerated.

Reporting Misconduct

Everyone must work together to keep each other safe.  If you witness misconduct, here are the steps to take:

  1. Tell On Duty Manager Immediately - Violence and harassment of any kind will never be tolerated from any employee, customer or third party.  Bring this behavior to the attention of the on duty manager immediately.  It can be grounds for termination of an employee and ejection of a customer or third party on the spot.  

  2. Schedule Meeting with Manager - If a team member is unsure if behavior of employee, customer or third party is considered misconduct, then schedule a meeting with the manager to discuss and explain the situation and how you feel.

  3. Speak Up in a Meeting - Taplands has regular staff meetings so consider speaking up.  Use this option when you feel that the employee isn’t intentionally breaking the rules but want to encourage a behavior change without getting anyone in trouble.

  4. Contact Outside Parties - If you’ve spoken with management and they have not resolved the issue, then there are 3rd party organizations you can contact to report misconduct:

    1. OSHA - The Occupational Safety and Health Administration (OHSA) oversees worksite safety compliance.  If you feel like Taplands has created an unsafe workplace, you have the right to file a complaint for OSHA to investigate.  

    2. Women of the Bevolution - The WOTB advocates for women in the beverage industry and empowers them to speak up.  Their site has several resources for reporting misconduct. https://linktr.ee/WOTB

    3. #NotMe - Provides a safe, supportive space for people to speak up and seek resolution, regardless of your position of power. https://not-me.com/en/individuals

Violations & Discipline

This section is short because it’s very clear.  Taplands has zero (0) tolerance for the misconduct listed above.  Zero.  Immediate termination or ejection will happen if any of this conduct happens. 

For other violations, we have a formal disciplinary process clearly stated in our Employee Policy Handbook.